Customer Service

Simply Gems (ABN: 67 650 700 196)

First Minimum ORDER At Our Showroom (8/33 Holbeche Road) is $250 and then $ 100 ea visit
Shipping & Delivery
Orders usually ships within 2 to 5 business days after payment has been processed & cleared.
Minimum Shipping cost applies to all order placed which needs to be send out.(Excludes Pick up Orders) 
If you need your goods urgently please contact us by Phone or email, we will try our best for shipping ASAP.
Estimated Delivery within Australia : From 3 to 12 working days.

Liability Disclaimer
Simply Gems assumes no liability for property damage or personal injury resulting from the use of any product sold.

Customers should be advised that crystals and stones are not recommended for small children and they should only be used by children under adult supervision. Crystals and stones can have sharp edges. Small crystals and stones should never be left near toddlers and babies; small stones, especially tumbled stones, have an appearance similar to candy.

Products, Returns & Replacements
All sizes and measurements of the products are approximate, but we have tried to make sure that they are as accurate as possible.
No two polished items can also be the same as they are handmade. Many stones have naturally occurring inclusions, fractures and cracks that do not affect their individual quality.
Simply Gems appreciates your business and wants you to be 100% satisfied with your purchase. We do not refund or accept returns for change of mind, We only refund or accept returns if any product is faulty, For any short shipments or breakages, please notify us within 7 days of receipt of shipment.
Please call us or email us before returning any items.
Important Note: your shipping costs will not be refunded for any reason.
You will be resposible for the cost of shipping to return item(s)
Pricing & Promotions
All prices shown are in AUD $ and Exclude GST and exclude delivery charges, GST and Delivery Charges will be applicable at Checkout.
Promotions are subject to change at any time without any notice to Customer(s) 



Choose Paypal as your payment option at checkout. You will receive an invoice by email.

It may take 3 business days or more to show up payments into our bank A/C 

Orders will only be shipped once the amount payable is received in full.


For Wholesale Account Applications We need :

- Business / Company Name & ABN (that is used for reselling Gems/Crystals) 

- Details how you are currently reselling Gems / Crystals

- Shop Address OR

- Digital link to your online page / store where Products are sold

- Copy of Invoice from other Gems/Crystal suppliers

Viewing Orders
You can view your order by loging in, into your account.
Updating Account Information
Log in to update your personal details, address, phone number etc